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www.nusantarawarehouse.com is a wholesale website.
For retail sales please visit www.nusantarainc.com

Wholesale Ordering Information

Ordering | Back Orders | Shipping | Returns Policy | Product Variation

Application - If you have not used this site before you must sign up for a unique username and password. Complete the Application Form. where you will need to provide your State Resale Tax ID#.

We attempt to process these applications within 1 business day. If you need to access the catalog sooner please call to get your application expedited.

Once your application has been approved you will receive your password and username via the email address you provided. This will give you access to the catalog area of the website. If you lose this password please contact us and we can have a new one emailed to you.

Shopping Cart - If you wish to use the shopping cart feature, you will need to sign up for the cart separately. Just follow the prompts to create your own username and password. If you already do business with us you do not need to call us with billing information. We will bill you according to your regular terms.

Wholesale Terms -

  • There is a $100.00 minimum for opening orders
  • $50.00 minimum for reorders placed online.
  • All the first time orders must be prepaid with a credit card or COD. We accept VISA, Mastercard, AMEX, and Discover. To expedite your order you can print a Credit Card Authorization Form and fax it to us at (802)773-0786.
  • Please provide your current credit sheet when you request Net 30 day terms for subsequent orders.
  • Online using the secure shopping cart.
  • Phone, fax or email your order and/or payment details.
  • Use your own PO or download a copy of ours
  • Let us know if you need a specific PO# to be used.
  • Orders will not be processed until we receive full payment & shipping information.
  • Credit cards will be debited at the time of shipping the order.
  • We automatically create a backorder if the total is over $30.00 unless you specify no backorders.
  • We call before shipping back ordered items.
  • All freight, handling and COD are billed to the customer.
  • All orders will be shipped UPS ground within the continental USA unless otherwise requested. Tracking numbers are available on request.
  • We ship internationally.

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RETURNS

  • Returns are only accepted with prior approval.
  • Returned items must have an RA# (Return Authorization #) on the outside of the box and a completed Return Policy Form with the returned merchandise. See Return Policy Instructions for how to complete the form.

Damaged or missing items -

  • Call within 10 days of receiving shipment for an RA#
  • We will credit your account or send a replacement once the return has been received.
  • We will reimburse return shipping on damaged goods @ UPS Ground or regular postal rate. We do not reimburse UPS Handling & Packaging costs.
  • We do not issue call tags.
  • We can email or fax a return shipping label if required.

Return of Non-Damaged Items -

  • Call within 30 days of receiving shipment for an RA#
  • All freight, handling and COD are billed to the customer.
  • Return of non-damaged items for exchange must be received in the exact condition in which they were shipped to the customer. They must have all their original labels, stickers and tags intact. Items cannot be damaged, sun faded, worn, washed, or have any indications of attempted repairing or cleaning.
  • Call tags will not be issued.

Unauthorised Returns

  • Items returned outside of these guidelines will incur a restocking fee of 20% of the merchandise total.

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PRODUCT VARIATION

Please keep in mind that irregularites in these products are an inherent part of the beauty of hand crafted workmanship. Items may vary from depicted image.

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Please contact with any questions.

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Purchase Order Form

Return Policy Instructions & Form

Request for Terms Form

Credit Card Authorization Form

Signup for Shopping Cart Password Here

Log into Shopping Cart Here

Updated 12.09.08