www.nusantarawarehouse.com is a wholesale website. For retail sales please visit www.nusantarainc.com

Wholesale Ordering Information

Ordering | Back Orders | Shipping | Returns Policy | Product Variation

All Wholesale Customers please complete the Online Wholesale Account Application Form to register for a username, and password to access the Wholesale Catalog. Once your application has been processed you will then be able to enter the Nusantara Wholesale Catalog area using the username and password issued to you. Please Note: If you wish to use the shopping cart feature on the website you will need to sign up for a separate username and password for this.

There is a $100.00 minimum for opening orders, and $50.00 minimum for reorders placed online. All the first time orders must be prepaid with a credit card or COD. We accept VISA, Mastercard, AMEX, and Discover. See the application form (You must have adobe acrobat installed to view, if you do not have it go to Adobe Website and download their software) for details for the net 30 day terms for subsequent orders. Please allow 2-4 days to process this application.

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ORDERING

Orders can be made online using the secure server and shopping cart. You will need to set up your own login and password for the shopping cart initially. NOTE this is not the same username and password we give you to enter the wholesale catalogue.

Orders can also be made by fax or phone. A copy of the Nusantara Purchase Order Form is available for you to download and complete, or use your own business purchase order form. Do not forget to let us know if your business has a specific Purchase Order Number that you need to use.

Remember that you can still phone/fax/send in your payment instead of using a credit card online. Note: Credit cards will be debited at the time of shipping the order. Orders will not be processed until we receive full payment information.

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BACK ORDERS

We will back order all out of stock items if backorder total is over $30.00 unless you specify otherwise.

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SHIPPING

All freight, handling and COD are billed to the customer. All orders will be shipped UPS ground within the continental USA unless otherwise requested.

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RETURNS

Returns are only accepted with prior approval. Returned items must have an RA# (Return Authorization #) on the outside of the box and a completed Return Policy Form with the returned merchandise. See Return Policy Instructions for how to complete the form. All damaged and missing items must be claimed within 10 days of receipt of shipment. Return of non-damaged items for exchange must be received in the exact condition in which they were shipped to the customer. They must have all their original labels, stickers and tags intact. Items cannot be damaged, sun faded, worn, washed, or have any indications of attempted repairing or cleaning. Call tags will not be issued. Any breach of these terms is an unauthorized return and will incur a restocking fee of 20% of the merchandise total.

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Due to the handmade nature of the products shown, items may vary from depicted image

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Please contact with any questions.